211 goes national

Posted on October 23, 2020 in Child & Family Delivery System

Source: — Authors:

ThePhilanthropist.com – Sector News Digest
October 20, 2020.   Kim Hart Macneill

All Canadians will soon have access to 211, thanks to a federal grant to United Way Centraide Canada. The free, confidential information service connects people to critical government and community-based health and social services in their communities.

“By calling 211, people are connected with a real person who will ask questions about their situation and then suggest programs or services that can help,” says Dan Clement, president and CEO of United Way Centraide Canada. “Whether it’s through the phone, website, text, or chat, 211 will be there to help people connect to the services they need for themselves, their family, or friends.”

United Way Centraide created the 211 service to educate callers about available services and give them access to the help they need, when they need it. As part of its COVID-19 response, Ottawa will provide funding to increase the capacity of and expand access to 211 services across the country. Existing 211 services nationwide saw a surge of traffic during the first wave of the pandemic, according to a press release on United Way Centraide’s site. Calls and website visits increased by 31% and 45%, respectively, between March and August.

Sector News Digest – October 20, 2020

Tags: , , ,

This entry was posted on Friday, October 23rd, 2020 at 10:00 pm and is filed under Child & Family Delivery System. You can follow any responses to this entry through the RSS 2.0 feed. You can skip to the end and leave a response. Pinging is currently not allowed.

Leave a Reply