211 goes national
Posted on October 23, 2020 in Child & Family Delivery System
Source: ThePhilanthropist.ca — Authors: Kom Hart Macneill
ThePhilanthropist.com – Sector News Digest
October 20, 2020. Kim Hart Macneill
All Canadians will soon have access to 211, thanks to a federal grant to United Way Centraide Canada. The free, confidential information service connects people to critical government and community-based health and social services in their communities.
“By calling 211, people are connected with a real person who will ask questions about their situation and then suggest programs or services that can help,” says Dan Clement, president and CEO of United Way Centraide Canada. “Whether it’s through the phone, website, text, or chat, 211 will be there to help people connect to the services they need for themselves, their family, or friends.”
United Way Centraide created the 211 service to educate callers about available services and give them access to the help they need, when they need it. As part of its COVID-19 response, Ottawa will provide funding to increase the capacity of and expand access to 211 services across the country. Existing 211 services nationwide saw a surge of traffic during the first wave of the pandemic, according to a press release on United Way Centraide’s site. Calls and website visits increased by 31% and 45%, respectively, between March and August.
Tags: featured, mental Health, participation, philanthropy
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