Three principles are vital for high-quality long-term nursing care… * It fosters person-to-person relationships. * It respects individual differences, while striving for equity. * It offers dignity to older citizens regardless of their infirmities… one-size-fits-all rules reduce the ability of care providers and nursing managers to tailor their practices to the needs of residents. “We’ve become so obsessed with safety and standardization that we’ve taken the life out of living.”